Privacy policy

Privacy Policy

Last updated: August 8, 2026

FUR VOW (“FUR VOW,” “we,” “us,” or “our”) operates this website and online store to provide customizable pet accessories, including collars, interchangeable letters, charms, and related products and services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit furvow.com, make a purchase, create a customized product, contact us, subscribe to our communications, or otherwise interact with our website and services.

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with FUR VOW, we may collect the following categories of personal information.

Contact Information

We may collect information such as:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address

Order and Transaction Information

When you place an order, we may collect:

  • Products purchased
  • Order number
  • Order value
  • Shipping method
  • Billing and shipping information
  • Order status
  • Returns, refunds, or customer service history

Customization Information

Because FUR VOW offers customizable products, we may collect information about the selections you make when creating your product, including:

  • Collar color
  • Size
  • Selected letters
  • Selected words
  • Selected charms
  • Selected symbols
  • Product combinations
  • Other customization preferences

We use this information primarily to prepare and fulfill your customized order and improve the customization experience.

Payment Information

Payments are processed by third-party payment providers, such as PayPal and other payment services that may be available through Shopify.

We do not directly store your complete credit or debit card number.

Payment providers may collect payment information in accordance with their own privacy policies.

Account Information

If account functionality is available and you create an account, we may collect:

  • Login information
  • Account preferences
  • Saved addresses
  • Order history

Website and Device Information

When you browse our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages viewed
  • Products viewed
  • Links clicked
  • Approximate location
  • Date and time of visits
  • Shopping cart activity
  • Interaction with our website

This information may be collected through cookies, pixels, analytics tools, and similar technologies.

Communications

If you contact us, we may collect the information included in your message, such as:

  • Email address
  • Order number
  • Customer service requests
  • Product questions
  • Feedback
  • Photos or other information you voluntarily provide

2. How We Use Your Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Create products according to your customization selections
  • Arrange shipping and delivery
  • Process payments
  • Manage returns, exchanges, and refunds
  • Provide customer support
  • Communicate about your order
  • Detect, investigate, and prevent fraud or misuse
  • Maintain the security of our website
  • Improve our products, website, and customer experience
  • Understand how visitors use our website
  • Analyze website performance
  • Recommend relevant products
  • Send marketing communications where permitted and when you have chosen to receive them
  • Measure the effectiveness of advertising and marketing
  • Comply with applicable legal and regulatory obligations
  • Enforce our Terms of Service and other policies

3. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

  • Keep the website functioning properly
  • Remember your preferences
  • Maintain your shopping cart
  • Understand website traffic
  • Analyze how visitors use our website
  • Improve performance
  • Personalize content
  • Measure marketing campaigns
  • Provide or measure advertising

Some cookies are necessary for the website to function, while others may be used for analytics, personalization, or advertising.

Your browser may allow you to block or delete cookies. However, disabling certain cookies may affect website functionality.

Where required by applicable law, we will request consent before using certain non-essential cookies.

4. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services.

These may include:

Shopify

Our store is hosted and operated using Shopify.

Shopify may process personal information in connection with providing ecommerce, hosting, checkout, analytics, security, and related services.

Payment Providers

We may share information with payment processors such as PayPal and other payment providers used at checkout.

Shipping and Fulfillment Providers

We may provide necessary information to logistics companies, shipping carriers, fulfillment partners, and customs service providers so that your order can be delivered.

Service Providers

We may use third-party providers for services such as:

  • Website hosting
  • Email delivery
  • Customer support
  • Analytics
  • Fraud prevention
  • Advertising
  • Marketing
  • Technology services

These providers may process information on our behalf or according to their own privacy policies.

Advertising and Analytics Partners

Where permitted, we may use advertising and analytics services to understand website activity, measure campaigns, and provide advertising that may be more relevant to users.

Depending on applicable privacy law, certain forms of disclosure for targeted advertising may be considered a “sale,” “sharing,” or targeted advertising activity even when no money is exchanged for your personal information.

Where required, you may exercise applicable opt-out rights through our Your Privacy Choices page or other privacy controls provided on our website.

Legal Requirements

We may disclose personal information when reasonably necessary to:

  • Comply with applicable law
  • Respond to lawful requests
  • Protect our legal rights
  • Protect customers or others
  • Investigate fraud or security issues
  • Enforce our agreements and policies

Business Transactions

If FUR VOW is involved in a merger, acquisition, financing, restructuring, or sale of business assets, personal information may be transferred as part of that transaction, subject to applicable law.

5. Targeted Advertising and Your Privacy Choices

We may work with advertising and analytics partners that use cookies or similar technologies to understand interactions with our website and measure or personalize advertising.

Depending on where you live, you may have the right to opt out of:

  • Targeted advertising
  • Certain sharing of personal information
  • Certain uses of cookies or tracking technologies

Where available, you can exercise these rights through our Your Privacy Choices page or the privacy controls provided on our website.

Changing browser cookie settings may not necessarily opt you out of all advertising-related processing.

6. Marketing Communications

If you sign up for our newsletter or marketing communications, we may send you information about:

  • New products
  • New colors
  • New letters and charms
  • Limited releases
  • Product launches
  • Promotions
  • FUR VOW news and content

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

You may still receive non-marketing communications related to your orders, account, security, or customer service requests.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

  • Whether we need the information to fulfill an order
  • Customer service requirements
  • Accounting and tax obligations
  • Fraud prevention
  • Legal obligations
  • Dispute resolution
  • Enforcement of agreements

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable law.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure.

For this reason, we cannot guarantee absolute security of information transmitted to or stored by our systems or third-party service providers.

You are responsible for maintaining the confidentiality of any account credentials associated with our services.

9. International Data Transfers

FUR VOW operates online and may use service providers located in different countries.

As a result, your personal information may be processed or stored outside the country or region in which you live.

Those countries may have privacy laws that differ from the laws of your jurisdiction.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request a copy of certain personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of certain targeted advertising
  • Opt out of certain sharing or sale of personal information where applicable
  • Appeal certain decisions regarding privacy requests where applicable

These rights are not absolute and may be subject to legal exceptions.

To submit a request, contact us using the information at the end of this Privacy Policy.

We may need to verify your identity before processing certain requests.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

11. California and Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on applicable law, these rights may include:

  • The right to know what categories of personal information are collected
  • The right to request access
  • The right to request deletion
  • The right to correct inaccurate personal information
  • The right to obtain certain information in a portable format
  • The right to opt out of targeted advertising
  • The right to opt out of certain sales or sharing of personal information

Where available, you may exercise applicable advertising-related opt-out rights through our Your Privacy Choices page.

We do not knowingly discriminate against users for exercising legally protected privacy rights.

12. European Economic Area, United Kingdom, and Similar Jurisdictions

Where applicable data protection law requires a lawful basis for processing, we may process personal information based on:

Contract

When processing is necessary to:

  • Process an order
  • Create a customized product
  • Deliver your purchase
  • Provide requested customer service

Legitimate Interests

Where permitted, we may process information for legitimate business purposes such as:

  • Preventing fraud
  • Improving our services
  • Understanding website performance
  • Protecting our business and customers

Consent

We may rely on your consent for certain activities, including certain marketing or cookie-related activities where required by law.

You may withdraw consent where applicable.

Legal Obligations

We may process information when necessary to comply with applicable legal obligations.

13. Children’s Privacy

Our products and services are intended for adults purchasing products for pets.

Our website is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites.

We encourage you to review the privacy policies of any third-party service you choose to use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business
  • Changes to our products or services
  • Changes to technology
  • Changes to our service providers
  • Legal or regulatory developments

When we update this Privacy Policy, we will revise the “Last updated” date at the top of the page.

We encourage you to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have questions about how we process personal information, please contact us:

FUR VOW

Email:
furvow.store@outlook.com

Website:
furvow.com

Business location:
Zhejiang, China

For privacy-related requests, please include enough information for us to understand and respond to your request.